Refund Policy
Most of our items are eligible for our 30-day refund policy. If your product is faulty or damaged, you can send it back to us for a refund or item exchange within 30 days of receiving it. Please note, there is no reimbursement for return shipping.
Please email: admin@mountainwit.com with your refund claim.
* To be eligible for a return, your item must be unused and in the same condition you received it.
* The item must be in the original packaging.
* To complete your return, we require a receipt or proof of purchase.
* To be eligible, the item must be faulty or damaged. We do not accept refunds if you change your mind, or for any other reason.
* Sale items are not eligible for refunds. If an item is discounted, it can not be refunded.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
* Gift cards
* Downloadable software or products
* Health and personal care items
* Books with obvious signs of use
* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error
* Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed. A credit will be automatically applied to your credit card or original method of payment.
Late or missing refunds
If you haven’t received a refund within 30 days, first check your credit card or bank account again, depending on your original method of payment.
Then contact your bank or credit card company, depending on your original method of payment. It may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund within 30 days of being approved for a refund, please contact us at:
admin@mountainwit.com
Sale items
Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at admin@mountainwit.com
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at admin@mountainwit.com
Once you receive confirmation, please send your item to:
Mountain Wit
1947 Dutch Fork Rd
P.O. Box 336
White Rock, SC 29177
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Returns:
Again, only defective or damaged products may be returned. We do not accept returns or exchanges, or issue refunds for any other reason.
Items sent back to us without first requesting a return will not be accepted.
To return your product, send your return request to:
admin@mountainwit.com
After receiving our reply, you should mail your product to:
Mountain Wit
1947 Dutch Fork Rd
P.O. Box 336
White Rock, SC 29177
Return shipping costs are non-refundable. You will be responsible for paying for your own shipping costs for returning your item.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.